Returns

To begin the return process, please read the information below and complete the return form at the bottom 

WARRANTY POLICY

Thank you for all your purchases from FixTingz. The warranty policy stated below pertains to products sold on FixTingz, not repairs performed by FixTingz Screen Repair.

Effective January 1, 2025, all products offered by FixTingz (which includes replacement parts for Apple devices) are warranted to be free from defects with a limited 30-Day warranty from the date of purchase, unless stated on the product description or label.

ALL WARRANTY WILL BE VOIDED FOR THE FOLLOWING REASONS

• Physical damage to replacement part (eg. cracked glass, water damage, damaged LCD, torn ribbons, damaged screw holes and damages due to improper installation or removal, etc)
• Tampered or missing warranty seal on replacement part
• Expired warranty date for replacement part
• Physical damage

Note: In the event that parts are defective, FixTingz will issue an online store credit to customer with current item’s selling price, in the form of a discount code to be used on the next purchase.

Order Discrepancies
For any discrepancies and/or shipping damage, customers must notify FixTingz within two (2) days from the date received, so that we may investigate and resolve the situation accordingly. For delivery and customer pick-up, customers must inspect and verify all goods prior to accepting the order, FixTingz is not liable for any discrepancies or damages after the order has been signed and received.

RETURN POLICY

Within 30 Days
All merchandise, unless otherwise indicated, may be returned within thirty (30) days of the original purchase date for a full refund less shipping cost plus 15% restocking fee. Item(s) must be in original package and condition.

After 30 Days
No refund will be given after 30 days of the original purchase date.

Return Procedures (for both Defective and Non‐Defective parts)

• Pack it safely – Please wrap and protect the item to avoid damage during shipping. We’re not responsible for lost or damaged items during return shipping.
• Ship it back to us – Send your item to FixTingz using a shipping method that includes tracking. Customers are responsible for return shipping costs.
  
• Fill out the return form – Before you ship, fill out our contact form with the reason for your return.
• Processing time – Once we receive your item, give us about 7 business days to review it.
• Get your store credit – If approved, we’ll send you a discount code within 1 business day to use on your next order.

Policy Abuse
Unfortunately, some customers abuse our warranty & return policy. Continued abuse of our warranty & return policy will result in stricter policies applied in the future.

Policy Changes
These policies are subject to change at any time and without notice.